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The European e-Competence Framework



The e-Competence Framework, is a tool to describe the skills of professionals in ICT-related roles.The e-CF is a reference for job and role descriptions, skill development, training and education.The framework has been developed by a large number of European ICT and  HR experts in the context of the CEN Workshop on ICT Skills.The European e-Competence Framework is structured from four dimensions. These dimensions reflect different levels of business and human resource planning requirements in addition to job/ work proficiency guidelines.


The four dimensions of the e-CF are specified as follows:

The 40 e-competencies of the e-CF

Click on the competency code in the list for the full description.

Dimension 1
e-competence area
Dimension 2
e-Competence: Title + generic description
D.11 Needs Identification
Actively listens to internal/ external customers, articulates and clarifies their needs. Manages the relationship with all stakeholders to ensure that the solution is in line with business requirements. Proposes different solutions (e.g. make-or-buy), by performing contextual analysis in support of user centered system design. Advises the customer on appropriate solution choices. Acts as an advocate engaging in the implementation or configuration process of the chosen solution.
Dimension 3
e-Competence proficiency levels (on e-CF levels e-1 to e-5, related to EQF levels 3 to 8
Level 3
Establishes reliable relationships with customers and helps them clarify their needs.

Level 4
Exploits wide ranging specialist knowledge of the customers’ business to offer possible solutions to business needs. Provides expert guidance to the customer by proposing solutions and supplier.

Level 5
Provides leadership in support of the customers\' strategic decisions. Helps customer to envisage new ICT solutions, fosters partnerships and creates value propositions.

Dimension 4
Knowledge examples Knows/ Aware of/ Familiar with:
- K1 emerging technologies and the relevant market applications
- K2 business needs
- K3 organisation processes and structures
- K4 customer need analysis techniques
- K5 communication techniques
- K6 \"Story telling\" techniques
Skills examples Able to:
- S1 analyse and formalise business processes
- S2 analyse customer requirements
- S3 present ICT solution cost/benefit

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