The European e-Competence Framework
The e-Competence Framework, is a tool to describe the skills of professionals in ICT-related roles.The e-CF is a reference for job and role descriptions, skill development, training and education.The framework has been developed by a large number of European ICT and HR experts in the context of the CEN Workshop on ICT Skills.The European e-Competence Framework is structured from four dimensions. These dimensions reflect different levels of business and human resource planning requirements in addition to job/ work proficiency guidelines.
The four dimensions of the e-CF are specified as follows:
- Dimension 1: 5 e-Competence areas, derived from the ICT business processes:
PLAN – BUILD – RUN – ENABLE – MANAGE
- Dimension 2: A set of reference e-Competences for each area, with a generic description for each competence. 36 competences identified in total provide the European generic reference definitions of the e-CF 2.0.
- Dimension 3: Proficiency levels of each e-Competence provide European reference level specifications on e-Competence levels e-1 to e-5, which are related to the EQF levels 3 to 8.
- Dimension 4: Samples of knowledge and skills relate to e-Competences in dimension 2. They are provided to add value and context and are not intended to be exhaustive.
The 40 e-competencies of the e-CF
Click on the competency code in the list for the full description.
e-Competence: Title + generic description
E.6 ICT Quality Management
Implements ICT quality policy to maintain and enhance service and product provision. Plans and defines indicators to manage quality with respect to ICT strategy. Reviews quality performance indicators and recommends enhancements to influence continuous quality improvement.
e-Competence proficiency levels (on e-CF levels e-1 to e-5, related to EQF levels 3 to 8
Communicates and monitors application of the organisations quality policy.
Evaluates quality management indicators and processes based on ICT quality policy and proposes remedial action.
Assesses and estimates the degree to which quality requirements have been met and provides leadership for quality policy implementation. Provides cross functional leadership for setting and exceeding quality standards.
|Knowledge examples||Knows/ Aware of/ Familiar with:
- K1 which methods, tools and procedure are applied within the organisation and where they should be applied
- K2 the IS internal quality audit approach
- K3 regulations and standards in energy efficiency and e-waste
|Skills examples||Able to:
- S1 illustrate how methods, tools and procedures can be applied to implement the organisations quality policy
- S2 evaluate and analyse process steps to identify strengths and weaknesses
- S3 assist process owners in the choice and use of measures to evaluate effectiveness and efficiency of the overall process
- S4 monitor, understand and act upon quality indicators
- S5 perform quality audits
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