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The European e-Competence Framework



The e-Competence Framework, is a tool to describe the skills of professionals in ICT-related roles.The e-CF is a reference for job and role descriptions, skill development, training and education.The framework has been developed by a large number of European ICT and  HR experts in the context of the CEN Workshop on ICT Skills.The European e-Competence Framework is structured from four dimensions. These dimensions reflect different levels of business and human resource planning requirements in addition to job/ work proficiency guidelines.


The four dimensions of the e-CF are specified as follows:

The 40 e-competencies of the e-CF

Click on the competency code in the list for the full description.

Dimension 1
e-competence area
Dimension 2
e-Competence: Title + generic description
D.5 Sales Proposal Development
Develops technical proposals to meet customer solution requirements and provide sales personnel with a competitive bid. Underlines the energy efficiency and environmental impact related to a proposal. Collaborates with colleagues to align the service or product solution with the organisations capacity to deliver.
Dimension 3
e-Competence proficiency levels (on e-CF levels e-1 to e-5, related to EQF levels 3 to 8
Level 2
Organises collaboration between relevant internal departments, for example, technical, sales and legal. Facilitates comparison between customer requirement and available ‘off the shelf’ solutions.

Level 3
Acts creatively to develop proposal incorporating a complex solution. Customises solution in a complex technical environment and ensures feasibility and technical validity of customer offer.

Dimension 4
Knowledge examples Knows/ Aware of/ Familiar with:
- K1 customer needs
- K2 internally adopted sales and marketing techniques
- K3 legal requirements
- K4 internal business practices
- K5 product or service unique selling points
Skills examples Able to:
- S1 construct the framework for proposal documentation
- S2 co-ordinate and facilitate multidiscipline teams contributing to the proposal
- S3 interpret the terms and conditions of the tender documentation
- S4 evaluate the strengths and weaknesses of potential competitors
- S5 ensure that a proposal is of high quality and is submitted on time
- S6 communicate the energy efficiency and environmental-related aspects of a proposal

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