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ICT Roles



As a response to the huge number of ICT Profile Frameworks and Profile descriptions used today in European ICT Business and Qualification systems, the CEN Workshop on ICT Skills created a number of representative ICT Profiles covering, at their level of granularity, the full ICT Business process.The profiles may be used for reference, or for the basis to develop further profile generations, by European stakeholders. Structured from six main ICT Profile families, these Profiles reflect the top of a European ICT Profiles family tree. The concept devised is broadly analogous to human genetics where the genes of one generation pass down to the next. In the same way it is envisaged that the core components of the 23 Generation 2 Profiles will pass down to profiles constructed to meet specific stakeholder requirements.These ICT Profiles have been published in the CEN Workshop Agreement CWA 16458.



The 23 Profiles combined with e-competences from the e-CF, provide a gene pool for the development of tailored profiles that may be developed by European ICT sector players in specific contexts and with higher levels of granularity.

Summary statement Develops and maintains Information Systems compliant to business and organisation's needs.
Mission Defines and implements governance and ICT strategy. Determines necessary resources for ICT strategy implementation. Anticipates ICT market evolutions and company business needs. Contributes to the development of the organisation's strategic plan.

Leads or participates in larger change projects.
Accountable Responsible Contributor
  • ICT Strategy and Implementation
  • IS Department & budget
  • Information Security Strategy
  • Project Portfolio
  • Service Level Agreement
  • Risk Management Policy
Main task(s)
  • Define the company's strategy for IT
  • Manage all IS department activity
  • Responsible for the quality and management of customer-supplier relationships
  • Define and ensure compliance with Service Level Agreements
  • Negotiate and implement complex contracts
  • Make recommendations to senior general management
  • Ensure that change management processes are implemented
  • Ensure the reliability, confidentiality, security and integrity of Information Systems
  • E-competences
    A.1 IS and Business Strategy Alignment
    Level 5
    A.3 Business Plan Development
    Level 5
    E.2 Project and Portfolio Management
    Level 5
    E.4 Relationship Management
    Level 4
    E.9 IS Governance
    Level 5
    KPI area Overall added value, efficiency and effectiveness of the information system

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