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ICT Roles


RoleProfile

 

As a response to the huge number of ICT Profile Frameworks and Profile descriptions used today in European ICT Business and Qualification systems, the CEN Workshop on ICT Skills created a number of representative ICT Profiles covering, at their level of granularity, the full ICT Business process.The profiles may be used for reference, or for the basis to develop further profile generations, by European stakeholders. Structured from six main ICT Profile families, these Profiles reflect the top of a European ICT Profiles family tree. The concept devised is broadly analogous to human genetics where the genes of one generation pass down to the next. In the same way it is envisaged that the core components of the 23 Generation 2 Profiles will pass down to profiles constructed to meet specific stakeholder requirements.These ICT Profiles have been published in the CEN Workshop Agreement CWA 16458.

 

 

The 23 Profiles combined with e-competences from the e-CF, provide a gene pool for the development of tailored profiles that may be developed by European ICT sector players in specific contexts and with higher levels of granularity.

Profile title TECHNICAL SPECIALIST
Summary statement Maintains and repairs hardware and software on client premises.
Mission To effectively maintain customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.
Deliverables
Accountable Responsible Contributor
  • Solved Incident
  • Up-to-date Solution
  • Solution Documentation
Main task(s)
  • identify software and hardware problems and repair
  • Perform regular maintenance on hardware and software components
  • Install cables and configures hardware and software
  • Document system addresses and configurations
  • Run diagnostic programs or use test equipment to locate source of problems
  • Communicate effectively with end users and customer management
  • Maintain security and functionality through application of program temporary fixes
  • E-competences
    C.2 Change Support
    Level 3
    C.3 Service Delivery
    Level 2
    C.4 Problem Management
    Level 3
    KPI area Efficiency and speed of problem resolution

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