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ICT Roles



As a response to the huge number of ICT Profile Frameworks and Profile descriptions used today in European ICT Business and Qualification systems, the CEN Workshop on ICT Skills created a number of representative ICT Profiles covering, at their level of granularity, the full ICT Business process.The profiles may be used for reference, or for the basis to develop further profile generations, by European stakeholders. Structured from six main ICT Profile families, these Profiles reflect the top of a European ICT Profiles family tree. The concept devised is broadly analogous to human genetics where the genes of one generation pass down to the next. In the same way it is envisaged that the core components of the 23 Generation 2 Profiles will pass down to profiles constructed to meet specific stakeholder requirements.These ICT Profiles have been published in the CEN Workshop Agreement CWA 16458.



The 23 Profiles combined with e-competences from the e-CF, provide a gene pool for the development of tailored profiles that may be developed by European ICT sector players in specific contexts and with higher levels of granularity.

Summary statement Ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).
Mission Establishes and operates an ICT quality approach compliant with the organization's culture. Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations.

Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.
Accountable Responsible Contributor
  • Audit Report
  • Quality Performance Indicators
  • ICT Quality Policy
  • Information Security Policy
  • Quality Assurance
  • Risk Management Policy
Main task(s)
  • Establish and deploy the ICT quality policy
  • Organize and provide quality training
  • Provide ICT managers with quality performance indicators
  • Perform quality audits
  • Organize customer satisfaction surveys
  • Assist project team members to build and perform project quality plans
  • E-competences
    D.2 ICT Quality Strategy Development
    Level 4
    E.3 Risk Management
    Level 3
    E.5 Process Improvement
    Level 3
    E.6 ICT Quality Management
    Level 4
    KPI area Achievement of company quality goals

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