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ICT Roles



As a response to the huge number of ICT Profile Frameworks and Profile descriptions used today in European ICT Business and Qualification systems, the CEN Workshop on ICT Skills created a number of representative ICT Profiles covering, at their level of granularity, the full ICT Business process.The profiles may be used for reference, or for the basis to develop further profile generations, by European stakeholders. Structured from six main ICT Profile families, these Profiles reflect the top of a European ICT Profiles family tree. The concept devised is broadly analogous to human genetics where the genes of one generation pass down to the next. In the same way it is envisaged that the core components of the 23 Generation 2 Profiles will pass down to profiles constructed to meet specific stakeholder requirements.These ICT Profiles have been published in the CEN Workshop Agreement CWA 16458.



The 23 Profiles combined with e-competences from the e-CF, provide a gene pool for the development of tailored profiles that may be developed by European ICT sector players in specific contexts and with higher levels of granularity.

Summary statement Ensures the alignment of the network, including telecommunication and/or computer infrastructure to meet the organization's communication needs.
Mission Manages and operates a networked information system, solving problems and faults to ensure defined service levels. Monitors and improves network performances.
Accountable Responsible Contributor
    • Solution Documentation
    • Solution in Operation
    • Solution Specification
    • Solved Incident
    Main task(s)
  • Ensure that communication performance, recovery, and security needs meet agreed service agreement standards
  • Contribute to define network design policies, philosophies and criteria
  • Investigate, diagnose and solve network problems
  • Use network management system tools to determine network load and model performance statistics
  • Maintain awareness of relevant legislation affecting network security
  • E-competences
    B.1 Application Development
    Level 2
    B.2 Component Integration
    Level 2
    B.4 Solution Deployment
    Level 2
    C.4 Problem Management
    Level 2
    E.8 Information Security Management
    Level 2
    KPI area Level of Network Services Quality

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