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ICT Roles


RoleProfile

 

As a response to the huge number of ICT Profile Frameworks and Profile descriptions used today in European ICT Business and Qualification systems, the CEN Workshop on ICT Skills created a number of representative ICT Profiles covering, at their level of granularity, the full ICT Business process.The profiles may be used for reference, or for the basis to develop further profile generations, by European stakeholders. Structured from six main ICT Profile families, these Profiles reflect the top of a European ICT Profiles family tree. The concept devised is broadly analogous to human genetics where the genes of one generation pass down to the next. In the same way it is envisaged that the core components of the 23 Generation 2 Profiles will pass down to profiles constructed to meet specific stakeholder requirements.These ICT Profiles have been published in the CEN Workshop Agreement CWA 16458.

 

 

The 23 Profiles combined with e-competences from the e-CF, provide a gene pool for the development of tailored profiles that may be developed by European ICT sector players in specific contexts and with higher levels of granularity.

Profile title ICT OPERATIONS MANAGER
Summary statement Manages operations, people and overall resources for the ICT activity.
Mission Implements and maintains a designated part of the ICT infrastructure. Ensures that activities are conducted in accordance with organizational rules, processes and standards. Anticipates necessary changes according to company strategy and cost controls.

Evaluates and recommends investments based on new technologies. Ensures the effectiveness of the ICT and associated risk management.
Deliverables
Accountable Responsible Contributor
  • Budget Plan
  • HR Development Plan
  • Training Program
  • Eco-Responsibilities Referential
Main task(s)
  • Coordinate and manage staff
  • Direct, organize, plan and monitor activities
  • Negotiate the objectives and resources
  • Manage the departmental budget
  • Establish and monitor management information
  • Analyse and propose solutions for the continuous productivity improvement
  • Manage the implementation and monitoring of IS quality assurance and security
  • Communicate with internal business departments and project owners
  • E-competences
    D.9 Personnel Development
    Level 4
    E.3 Risk Management
    Level 3
    E.6 ICT Quality Management
    Level 3
    E.7 Business Change Management
    Level 4
    E.8 Information Security Management
    Level 3
    KPI area Optimization of overall resources

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