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e-Competence Certificates

eSkills training and certification are often hard to compare. They may be very specific and focused on the latest technology of one of the hardware or software suppliers, or more generic and providing overview of a field like architecture, business analysis or information security.One solution for this enigma is comparing learning outcomes with the e-competences defined in the e-Competence Framework e-CF and with the ICT Profiles of the CEN Workshop on ICT Skils. This is the core idea of the Certification Profiles listed below.

A Certification Profile contains the core information about an eSkills related certificate and shows which e-competencies match with obtaining the certificate and compares those with the most relevant ICT-profiles.

Title HP ATA – Connected Devices
Provider Certiport HP Institute
Web source
Description The HP ATA – Connected Devices certification provides the skills and knowledge required to understand a customer’s business objectives and to design, implement, and support IT solutions in a small-to-medium–business context
Target Group - Starting point for career in network support
- Desktop support
- Helpdesk support
- Client Systems Administrator
- Systems Engineer
- Technical Support Engineer
- Connected Devices Solution Architect
Corresponding ICT profiles - SERVICE DESK AGENT
Prerequisites - none
Main subject(s) - Explain and recognize industry-standard client technologies and their implications on customer needs
- Plan and design client solutions for SMB customers
- Install, configure, and upgrade client solutions for SMB customers
- Troubleshoot and perform repair/ replacement procedures for client solutions for SMB customers
- Troubleshoot and perform repair/ replacement procedures for client solutions for SMB customers

Competence covered with this certificate Competence from the ICT Profiles
B.2 Component Integration 2 G 2
B.3 Testing 1 G 2
B.4 Solution Deployment 2 G
B.5 Documentation Production 2 S
C.1 User Support 2 G 22
C.2 Change Support 3 G 3
C.3 Service Delivery 2 P 12
C.4 Problem Management 3 P 223
D.4 Purchasing 2 S
E.8 Information Security Management 2

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Any mapping to the e-CF will have to deal with cases where the e-competence at hand, e.g. in a learning outcome, does not fit the description in the e-CF to its full extend. Here we used a grading (G/P/S) such that for e-competency:

For each e-competency the G (General), P (Partial) and S (Superficial) indicate the extend the competency is covered by the certificate:

The methodology behind the Certification Profiles has been developed during the eSkills Quality study for the European Commission. The final report of this study is available here.