eSkills training and certification are often hard to compare. They may be very specific and focused on the latest technology of one of the hardware or software suppliers, or more generic and providing overview of a field like architecture, business analysis or information security.One solution for this enigma is comparing learning outcomes with the e-competences defined in the e-Competence Framework e-CF and with the ICT Profiles of the CEN Workshop on ICT Skils. This is the core idea of the Certification Profiles listed below.
A Certification Profile contains the core information about an eSkills related certificate and shows which e-competencies match with obtaining the certificate and compares those with the most relevant ICT-profiles.
|Description||The ITIL Foundation certificate proves knowledge of the ITIL terminology, structure and basic concepts and understanding of the core principles of ITIL practices for Service Management.|
- IT Professionals
|Corresponding ICT profiles||
- SERVICE DESK AGENT
- SERVICE MANAGER
- Service Management as a practice (comprehension)
- The ITIL Service Lifecycle (comprehension)
- Generic ITIL concepts and definitions (awareness)
- Key principles and models of ITIL (comprehension)
- Selected ITIL processes (awareness)
- Managing across the lifecycle
- Selected ITIL functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
|Competence covered with this certificate||Competence from the ICT Profiles|
|e-CF competency||Level||G/P/S||SERVICE DESK AGENT||SERVICE MANAGER|
|A.2 Service Level Management||3||P||4|
|C.1 User Support||1||P||2|
|C.2 Change Support||2||P|
|C.3 Service Delivery||1||P||1||3|
|C.4 Problem Management||2||P||2||4|
|D.8 Contract Management||2||S||4|
|D.9 Personnel Development||2||S||3|
|E.5 Process Improvement||3||S|
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Any mapping to the e-CF will have to deal with cases where the e-competence at hand, e.g. in a learning outcome, does not fit the description in the e-CF to its full extend. Here we used a grading (G/P/S) such that for e-competency:
For each e-competency the G (General), P (Partial) and S (Superficial) indicate the extend the competency is covered by the certificate:
Someone with this certificate will most likely have the competence.
The content of the requirements for the certificate match with the description of the competence but some parts of the competence are missing (e.g. no evidence of some of the practical skills).
The content of the requirements mentions parts of the competence description, but there is no evidence that obtaining the certificate will show possession of this competence.
The methodology behind the Certification Profiles has been developed during the eSkills Quality study for the European Commission. The final report of this study is available here.