Dimension 1
e-competence area
Dimension 2
e-Competence: Title + generic description
E.5 Process Improvement
Measures effectiveness of existing ICT processes. Researches and benchmarks ICT process design from a variety of sources. Follows a systematic methodology to evaluate, design and implement process or technology changes for measurable business benefit. Assesses potential adverse consequences of process change.
Dimension 3
e-Competence proficiency levels (on e-CF levels e-1 to e-5, related to EQF levels 3 to 8
Level 3
Exploits specialist knowledge to research existing ICT processes and solutions in order to define possible innovations. Makes recommendations based on reasoned arguments.

Level 4
Provides leadership and authorises implementation of innovations and improvements that will enhance competitiveness or efficiency. Demonstrates to senior management the business advantage of potential changes.

Dimension 4
Knowledge examples Knows/ Aware of/ Familiar with:
- K1 research methods, benchmarks and measurements methods
- K2 evaluation, design and implementation methodologies
- K3 existing internal processes
- K4 relevant developments in ICT and the potential impact on processes
Skills examples Able to:
- S1 compose, document and catalogue essential processes and procedures
- S2 propose process changes to facilitate and rationalise improvements

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